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Sunday, December 30, 2007
Mid - Night Run
The sound of that pager in the middle of the night is so terrible. Once it enters my dream, I start slapping the clock to shut it up. Then when I realize that is not working, I start slpping everything else on the night stand. I think one of the pagers I had before lite up when it went off so it was easier to figure out what the noise was from. Once I find the source of the noise and shut it up, I see what the text says and call back to the data center. After mumbling stuff to them I decide if I can talk the user through the issue or if I have to go in. If I can talk them through it, its great and I do not even have to get out of bed. Usually I end up having to go in. So I find clothes and start to get dressed. I close my eyes for a second and when I open them and look at the clock, oops, it was more than a second. I put the rest of the clothes on and drag myself to the truck. I slowly make my way to the problem, proping myself against the wall of the elevator, etc. The staff there are generally way too awake for my liking, and since I am there to fix their problem they are very happy to see me, even if it was an hour and half since they called or so. I doesn't take long to fix the issue almost every time, and them I make my way back home. I am finally wide awake by the time I make it home, and have to try to get back to sleep. As you can see by the fact that I am typing this at 1:40 am, that sleep may evade me for a little bit. Then in the morning I will have to try to remember what I did to resolve the issue and throw that into the ticket. Oh well, good night.
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3 comments:
Sometimes I give them a list of 4 or 5 things to try, and tell them to call me back if that doesn't work. This is generally for the sole purpose of being able to close my eyes and get 30 more minutes sleep before I actually have to get out of bed and work on a problem. Luckily for everyone involved, I don't get called all that often anymore...
When Dad was at BYU he got called alot in the middle of the night (rookie computer operators). They lived in fear that I would answer the phone. I would always answer it with "This had better be important!" Sometimes there would be a soft click on the other end and we would all go back to sleep. They knew that if they hadn't tried everything they knew how to do at least twice, they were not to call. I wonder if any of them stayed in the business?
They have a list now. There are only a couple of us on the list. The list is the list of engineers that you need to make sure you have looked at the knowledge base for the solution before you call. I was the charter member of the list...
(I think it was something like "Did you look at the knowledge base at all? I know the solution is there, because I wrote the article that talks about this problem, it's symptoms, and the solution..."
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