Lost in Transit

On Father’s day I was called into work for a computer that had the “Blue Screen of Death.” It ended up being a bad hard drive. The following day I submitted it to HP for warranty replacement. Replacements usually come the next day, maybe two at the most. On Thursday I went down to receiving, because no one had brought it up yet. They said they would have brought it up if it had gotten here. Early the next week, I got a call from HP to see if the part resolved the problem. I told them I had not seen the part yet. They then said it was signed for a gave me the name of the person that signed for it. I told them I would go check with receiving again and they said they would call back later in the week to make sure I got it. I went back down to receiving and they said they did not recognize the name but if I had a tracking number them would find out where it was for me. HP finally called me back this week, and I was able to get a tracking number from them. As I was talking to them, i asked what the address was where it was sent, this should have been right since it was submitted online, and I have done a lot of equipment that way. It went to somewhere in New Paris, Indiana. I gave them the correct info and they are going to send it out again. I check my profile on the HP repair site and the info there is correct. I have no idea how this got messed up. I still have not seen the part. Hopefully it will be here soon.